Terms and Conditions

Baseline Systems, Inc.
Last Updated: Feb 11, 2026

Baseline Diagnostic Program

1. The Baseline Diagnostic Program is a SMS campaign to help resolve rental tenants’ maintenance issues quickly and effectively. By sharing a maintenance request with a property manager and opting in to communications, the tenant will enable the property manager to share a web link via SMS which the tenant can use to share photos and text responses to diagnostic questions. With a more accurate remote diagnosis, the property manager can organize vendor work and repair scheduling to deliver better maintenance service faster.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at https://www.baseline-systems.com/contact.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive one message when you submit a maintenance issue, and one follow-up message if you have not replied on the message thread. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: https://www.baseline-systems.com/privacy-policy