Privacy Policy

Baseline Systems, Inc.
Last Updated: Feb 11, 2026

Baseline Systems, Inc. (“Baseline,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you use our website, applications, and related services (collectively, the “Services”).

By using the Services, submitting information, or uploading text, images, or other materials, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

When you use our Services, you may provide:

  • Name, email address, or phone number

  • Property or maintenance details

  • Text descriptions of maintenance issues

  • Photos or videos of properties, equipment, or issues

  • Any other information you submit through forms or chat interfaces

b. Automatically Collected Information

When you use our website, we may collect:

  • IP address

  • Device type and browser

  • Pages visited

  • Usage patterns and session data

  • Cookies or similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide and operate our Services

  • Diagnose maintenance issues

  • Generate recommendations or work orders

  • Communicate with you about your requests

  • Improve our diagnostic models and services

  • Monitor system performance and prevent misuse

  • Comply with legal obligations

3. Storage and Use of Submitted Text and Images

By submitting text, images, or other materials through our Services, you:

  • Grant Baseline a perpetual, worldwide, non-exclusive, royalty-free right to store, access, process, and use such materials.

  • Acknowledge that submitted content may be used:

    • To provide the requested services

    • To improve our diagnostic systems

    • For analytics, training, and product development

  • Represent that you have the right to share the submitted content.

We will not sell your personal content to third parties for advertising purposes.

4. SMS Communications

If you provide a phone number, you may receive SMS messages related to:

  • Maintenance requests and updates

  • Service notifications

  • Appointment confirmations

  • Account or system alerts

Opt-Out

You may opt out of SMS messages at any time by replying:

STOP

After opting out, you will no longer receive SMS messages from us unless you re-subscribe.

Standard messaging and data rates may apply. See https://www.baseline-systems.com/terms for more information.

5. How We Share Information

We may share information with:

a. Service Providers

Third-party vendors who help us operate the platform, such as:

  • Cloud hosting providers

  • AI or analytics services

  • Communication platforms (email/SMS)

These providers are contractually obligated to protect your data.

b. Business Partners

If you request maintenance or vendor services, we may share relevant information with:

  • Property managers

  • Owners

  • Maintenance vendors

Only the information necessary to fulfill the service will be shared.

c. Legal Requirements

We may disclose information if required by:

  • Law

  • Court order

  • Government request

  • To protect our rights, users, or systems

6. Data Retention

We may retain information, including submitted text and images, indefinitely to:

  • Provide ongoing services

  • Maintain records

  • Improve our systems

  • Comply with legal obligations

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website performance

  • Analyze usage

  • Maintain sessions

You can control cookies through your browser settings.

8. Your Choices and Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request corrections

  • Request deletion (subject to legal or contractual obligations)

  • Opt out of certain communications

To exercise these rights, contact us at: will@baseline-systems.com

9. Data Security

We use reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will:

  • Update the “Last Updated” date

  • Post the revised policy on our website

Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Baseline Systems, Inc.
c/o Harvard Business Services, Inc. | 16192 Coastal HwyLewes, DE 19958
Email: will@baseline-systems.com