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Baseline Repair Request

Know what's really wrong before you answer the repair request.

The buyer asks for repairs. Enter each item into Baseline to get a diagnosis and a market price, answer from the evidence, and send the agreed work to the tradesperson you choose at that price.

Sample request · item 1 of 6
Buyer requests
Replacement“Evidence of discharge at temperature and pressure relief valve. Recommend evaluation by licensed contractor.”
Diagnosis
High confidence · 92%T&P relief valve discharging · tank pressure-tested sound · the common failure at the 7–10 year mark, and the unit is 8
Market price
$185 – $240
Seller's answer
Agree to the valve repair. The concern was the leak; the diagnosis shows the tank is sound and the valve is the fix.
Accepted
Plumber accepted the job at $208 · Thursday
Illustrative sample
Read the full sample (6 items)

What that week looks like today

  • The request arrives with no diagnosis, so nobody can tell a fair ask from a padded one.
  • Every question means a contractor visit and a callback, and the option period doesn't have time for either.
  • Even after a yes, someone still has to find a tradesperson and get the work done before closing.

How it works

  1. 1

    Enter

    Enter each item the buyer asked for, as they wrote it.

  2. 2

    Diagnose

    Baseline returns what the item really is and a market price from comparable finished repairs.

  3. 3

    Answer

    The seller answers from the diagnosis, with the price attached, in one document.

  4. 4

    Send to a tradesperson

    Enter the tradesperson's phone or email. Baseline invites them to view the item and accept the job at that price.

What each side gets

If you're selling

  • What each requested item actually is, and how serious it is.
  • A market price for every line, so a padded ask is obvious to everyone.
  • Your own tradesperson invited to accept the agreed work at that price, with no round of bids.
Item 6 · Rear slider weatherstripping · Buyer requests repair
Diagnosis
Consumable wear item. Routine maintenance, not a defect · 97%
Market price
$60–$85
Seller's answer
Agree. At $60–$85, it was never worth a round trip.
Illustrative sample
Read the full sample (6 items)

If you're buying

  • Every item you asked about diagnosed: what it is, how serious it is, and what it really costs to fix.
  • Replacement requests answered with the equipment's actual condition instead of a flat no.
  • A price on each item that came from comparable finished repairs, not from the other side.
Item 5 · Plumbing · Buyer requests repair
Diagnosis
Angle stop replacement. The staining is surface only, no damage underneath · 95%
Market price
$140–$190 · 40 comparable repairs
Seller's answer
Agree. It's a known fix at a known price.
Illustrative sample
Read the full sample (6 items)

Questions

Does this replace my contract's repair form?

No. Your form stays your form. Baseline is the diagnosed, priced exhibit that sits behind it.

Does Baseline decide what the buyer asks for?

No. The buyer's side decides what to ask for. Baseline diagnoses whatever was requested.

Who does the diagnosis?

You do, in Baseline. Enter the item as the buyer wrote it and Baseline returns what it really is and what it should cost.

Who does the agreed work?

Whoever you choose. Enter the tradesperson's phone number or email and Baseline invites them to view the item and accept the job at the market price.

What does it cost?

Baseline is priced per item.

Where does Baseline work?

Anywhere. You bring the tradesperson, so there is no service area.

Whose side is Baseline on?

Neither. If we priced differently depending on who asked, nobody would trust the number for long.

Have a repair request on your desk?

Tell us about the transaction and we reply within one business day.

Prefer email? hello@baseline-systems.com