We are Baseline Systems.

Our team provides a comprehensive and fully managed IT department for businesses in the Northwest and Central Florida areas.


Brian Smith

Brian Smith

Owner and CEO

“You can’t get where you want to be without taking risks. Nobody ever became a success by sitting on the couch!”

Expertise: Sales
Hometown: Pensacola, FL
First job: Sunrise Auto Sales
Number of computers at home: 10+
Hobbies: Classic cars and road trips
Fuel: Good BBQ
Recharging zone: Behind the wheel with good music
Apps I can’t live without: Apple Podcast app
Tech tip: If it’s broken, call Baseline Systems!

Zach Eshelman

Zach Eshelman

Support Desk Manager

“All our dreams can come true, if we have the courage to pursue them.” – Walt Disney

Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, CA
First Job: Grounds Maintenance for Fremont Christian School
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about The 20: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can’t live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything

Zack Wood

Zack Wood

Tier 1 Team Lead

Expertise: A+ in progress

Hometown: Fort Worth
First job: Six Flags Picture Taker
Number of computers at home: 3
Hobbies: Reading, Video Games, Netflix
Favorite food/snacks: Pizza
Favorite thing about The 20: Community seems great
Recharging zone: My couch
Apps I can’t live without: Reddit
Tech tip: Google

Nathan Bronsveld

Nathan Bronsveld

Technical Services Engineer

Hometown: Orangeville, ON (Canada)
First job: Customer Service (Walmart)
Education and Training: B.A. in Counseling
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Favorite thing about The 20: My coworkers
Recharging zone: Walking beautiful trails with my beautiful wife
Tech tip: Google has most of the answers

James Cobb

James Cobb

Technical Services Engineer

“The building was on fire, and it wasn’t my fault.” ― Jim Butcher, Blood Rites

Expertise: 2.5 Years Experience with consumer computer hardware and automated point of sale systems support.
Hometown: RedOak, TX
First job: Summer Maintenance Assistant, Ferris ISD
Number of computers at home: 4
Hobbies: Video Games(PC Master Race), Raspberry Pi projects, Gunsmithing, Automotive Modifications… I’m pretty nerdy.
Favorite food/snacks: Pizza
Favorite thing about The 20: It is a great opportunity to develop my skills, and utilize my experience in the field I’m passionate about.
Recharging zone: Youtube and Crunchyroll
Apps I can’t live without: VRV
Tech tip: “Have you tried turning it off and on again?”

Jay Coots

Jay Coots

Technical Services Engineer

“Live Laugh Love always”

Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel: Chips and salsa
Favorite thing about The 20: The team and the challenge of helping people
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.

Ron Davis

Ron Davis

Technical Services Engineer

“You make your own luck!”

Expertise: University of North Texas
Hometown: Dallas, TX
First job: Fry cook for golden fried chicken
Number of computers at home: 2
Hobbies: Golf
Favorite thing about The 20: Not sure yet!
Recharging Zone: Going to the ballpark
Tech tip: Is it plugged in?

Joseph Deskin

Joseph Deskin

Technical Services Engineer

“Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going.” – Ron Liles

Hometown: Granbury, TX
First job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Favorite thing about The 20: What the Company stands for as a whole
Recharging zone: Spending time with my Family
Apps I can’t live without: Bible App
Tech tip: Do not access personal information over public Wifi

Randi Evenson

Randi Evenson

Technical Services Engineer

“Happiness is not what happens to you but how you choose to respond to what happens.”

Expertise: Networks, production printers and color profiles
Hometown: Dallas
First job: Homer’s Home Improvement, Vault Mgr
Number of computers at home: 7 computers, 2 servers
Hobbies: Raise and show English Mastiffs and English Bulldogs.
Favorite food/snacks: Popcorn
Favorite thing about The 20: The people
Recharging zone: Dog parks and good book
Apps I can’t live without: Google maps, Kindle reader, and Amazon
Tech tip: Cntl+Alt+Del for task manager to stop unresponsive application

Chris Fitz

Chris Fitz

Technical Services Engineer

“Just one more game”

Expertise: Self taught/ On the job
Hometown: Cleveland, OH
First job: Network Cabling/ Loading and Reloading PC’s
Number of computers at home: 3
Hobbies: Video Games, Snowboarding, and Basketball
Favorite food/snacks: Pretzels
Favorite thing about The 20: The wide range of knowledge among everyone
Recharging zone: Video Games/ Spending time with my family
Apps I can’t live without: Clash of Clans
Tech tip: Rebooting a device fixes a lot of issues

Colby Hess

Colby Hess

Technical Services Engineer

“What can I do to make your life easier?”

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about The 20: You never have the same day twice, unlike in Groundhog Day.
Recharging zone: Shooting pictures in the DFW area.
Apps I can’t live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

Command C: Copy
Command V: Paste
Command Z: Undo
Z4: Dropbox Screen

Eric L. Hoffman

Eric L. Hoffman

Technical Services Engineer

“If it is to be it is up to me.” – William H. Johnsen

Education and training: BS Business Administration, Organizational Communication
Hometown: Dallas
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about The 20: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?

Stephen Limonta

Stephen Limonta

Technical Services Engineer

“Success is not final; failure is not fatal: It is the courage to continue that counts”

Expertise: Security/ Business Management/ Auto Adjusting and Medical
Hometown: Garland
First job: United States Air Force
Number of computers at home: 6
Hobbies: PC gaming, cooking, self education, playing musical instruments
Favorite food/snacks: favorite food: cuban food; Favorite snacks: ruffles cheddar
Favorite thing about The 20: My favorite thing about The 20/ The 20 Group is the professional and friendly environment the work atmosphere has.
Recharging zone: My recharging zone is at home on my computer.
Apps I can’t live without: Snapchat, spotify, chase mobile, and world of warcraft mobile companion
Tech tip: don’t press alt f4 when you’re doing something important

Chadrick Lipscomb

Chadrick Lipscomb

Technical Services Engineer

If it ain’t broke, don’t fix it.

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about The 20: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can’t live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

Maria Salinas

Maria Salinas

Technical Services Engineer

“When in doubt, google out”

Hometown: Dallas, TX
First job: McDonalds
Education and training: WGU
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Favorite thing about The 20: The atmosphere has been amazing
Recharging zone: Hanging out with friends and family
Apps I can’t live without: Email

Tate West

Tate West

Technical Services Engineer

“Don’t compare yourself to other people. Be the best that you can be.”

Expertise: BBA Angelo State University
Hometown: Brady, TX
First job: City of Brady maintenance
Number of computers at home: 4
Hobbies: Weight lifting, walking, movies, reading
Favorite food/snacks: Meat (all types), peanuts, peanut butter,
Favorite thing about The 20: The friendly staff
Recharging zone: Home, or walking in the neighborhood of lifting at the gym.
Apps I can’t live without: Feedly, Locate my phone (to track my kids)
Tech tip: Remember that my job is to support people.

David Zoch

David Zoch

Technical Services Engineer

Can’t Stop Won’t Stop

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about The 20: Having Supportive Co-Workers
Recharging zone: Record Hunting in Dallas
Apps I can’t live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

Eric Barnes

Eric Barnes

Technical Engineer

“Gotta catch ’em all!”

Education and training: Associate’s of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod’s Salt and Vinegar Kettle chips
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

Jon McMinn

Jon McMinn

Technical Engineer

“Nothing ventured, nothing gained.”

Education and training: I’ve worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that’s less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you’ve caught it like a pro.

Joseph Burt

Joseph Burt

Technical Engineer

“If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”

Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about The 20: The comedy provided by the other engineers
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?

Troy D. Smith

Troy D. Smith

Technical Engineer

“Practice Hobbits of Success”

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Favorite thing about The 20: The people
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart

Our Team's Credentials

Rest assured that your employees will be working with our experts in their respective IT fields.

From simple email troubleshooting to complex SAN and clustering troubleshooting, we have the expertise to resolve any problem we encounter.


  • A+
  • CCAI
  • Citrix XenDesktop
  • XenApp
  • CNE3
  • CNE4.x
  • CNE5.x
  • CNI
  • DCSE
  • Dell EqualLogic
  • Hyper-V
  • ITIL Foundations
  • Linux+
  • MCI
  • MCNE
  • MCNI
  • MCP
  • MCSA
  • MCSE
  • MCTS
  • Network+
  • Project+
  • RedHat Certified
  • Security Analyst
  • Security+
  • Sonic Wall
  • VMware ESX
  • Dell Certified