Residential Support Pricing Plans
Frequently Asked Questions
24×7 Monitoring is a feature of our software that monitors your computers 24 hours a day and will alert you via email or pop up message with any problems it finds. This allows your computer to tell you what’s wrong instead of waiting until the problem gets too bad to use your computer.
Service Requests are a function built into our application that lets you initiate a “call for help” right from your computer. When a problem arises, your computer will pop up the error message with a button to instantly contact us for support.
We use Emsisoft Anti-Malware to monitor your computer for viruses, malware, and ransomware. It is always looking for threats as long as your computer is turned on.
Virus Removal, included in Monitoring Plus and Monitoring Pro, goes a step beyond Virus Monitoring to proactively remove any viruses, malware, or ransomware it finds – automatically.
Computer Clean Up is a monthly process that cleans out any unused temporary files, optimizes your computer’s startup behavior, and eliminates computer bottlenecks. As a bonus, when you sell or dispose of your computer, we will securely wipe your hard drive to destroy any potentially confidential information before it changes hands.
While Best Buy and now Office Depot have computer repair services, the fact is the technicians who are performing the work are usually entry level technicians with little to no experience who follow a troubleshooting script in order to try and resolve any problems. Just a quick search of “Geek Squad reviews” or “Office Depot PC Tune Up reviews” should give you plenty of reading material. Rest assured that with Baseline Systems, you’re working with a trusted company with over 20 years of experience.