MANAGED IT SERVICES & SUPPORT

Implementing Managed IT Services into your business is the practice of outsourcing the daily management responsibilities of IT support, and functions as a strategic method to improve operations and stabilize expenses. Baseline Systems will optimize and maintain your technology infrastructure with the consistency and reliability of Managed IT Services.

When you work with Baseline, our team is your team. Your company will have an IT Department comprised of:
A dedicated CTO for technical account management, project management, IT forecasting and budget planning, and network/security report analysis.

An onsite Systems Engineer as your main point of contact to assist end users, execute projects, implement solutions, and manage and maintain your computers, network, and virtual/physical servers.

Backup Systems Engineers to assist with projects, run network and security reports, develop documentation and network maps, and fill-in when necessary.

A Network Operations Center, along with our proactive monitoring system, to remedy any breakdown within business-critical applications before productivity is lost.

A Procurement and Scheduling Manager who ensures you receive the onsite and remote support you need when you need it, and purchases the best equipment, hardware, and software at the best price.

Help Desk Specialists that improve operational efficiency by providing a consistent resource for end users’ IT support questions and technical issues.

Managed IT Services: The Benefits of Choosing Baseline Systems.

Increase performance and productivity with IT managed services through better uptime across your infrastructure. By continuously monitoring and addressing issues before they spiral into employee inefficiencies and lost revenue, IT managed services prevent companies from experiencing downtime.
Stabilize the IT budget with a fixed monthly management fee and accurate project proposals. Managed IT support gives you the power of a full-service IT department at your disposal without unpredictable cost fluctuations.
Obtain insight into your IT support needs with full access to our ticketing system. Our IT service management ticketing system and its robust reporting capabilities gives you the tools you need to recognize current and future IT service and support needs.
Make informed IT decisions through the advice and know-how of our engineers and your very own CTO. Leverage the collective knowledgebase of our dedicated managed IT support and services team who have thoroughly assessed your company’s needs.
Prevent frustration by speaking with our friendly help desk team whenever you have a question or are experiencing an IT issue. A local team makes all the difference. Our managed IT services Gainesville based team can remotely assist your company no matter where your office is located.
Offload vendor management by utilizing our wide range of tried and true solutions. Consolidate and streamline management of all of your IT services, such as Internet and VoIP providers, but incorporating their management into your IT service management contract.
Streamline procurement and leave it to us. Our managed IT support services include the benefit of our long-standing relationships with top retailers and manufacturers of IT hardware and software, which equates to greater savings for our clients.
Make IT a Strategic Asset by staying on top of the latest advances. As your IT managed service provider we will proactively keep you informed of new technologies and how your organization will benefit.

Managed Network

If your network is not working, you are not working. Employees need consistent Internet, server, and printer/scanner access. Baseline designs, builds, optimizes, scales and maintains your local area wired/wireless network, firewalls, and wide-area network platforms.

Managed Servers

Keep critical data available 
to your business through
 proactive monitoring and management of your physical and virtual servers. Baseline provides service support for a wide range of onsite and cloud-based technologies including the full range of Microsoft Server products, Apple, VMware and Citrix.

Managed Computers

Baseline provides Managed IT service support for the wide variety of devices your users have, including desktops, laptops, tablets and mobile devices. This includes remote monitoring, management, and troubleshooting, as well as procurement, configuration, and deployment.

User Support

Our team supports your team in an approachable, friendly, and respectful way. Without the need for technical jargon, we can assist with day-to-day IT questions and issue resolution. We also manage the new employee on-boarding process, as well as the off-boarding procedures.

Email Support

Email is a critical component of any organization. Protecting your inbox against spam and viruses, ensuring emails flow in and out, keeping distribution groups current, making email mobile-accessible, and archiving email to ensure compliance regulations is imperative.

Data Protection

Protecting company data and intellectual property is key. We will manage the daily protection of your data and ensure that data can be retrieved when required. Our team can
 also create a comprehensive business continuity & disaster recovery plan so your business can continue even after a disaster.