MANAGED IT SERVICES & SUPPORT
Implementing Managed IT Services into your business is the practice of outsourcing the daily management responsibilities of IT support, and functions as a strategic method to improve operations and stabilize expenses. Baseline Systems will optimize and maintain your technology infrastructure with the consistency and reliability of Managed IT Services.
When you work with Baseline, our team is your team. Your company will have an IT Department comprised of:
A dedicated CTO for technical account management, project management, IT forecasting and budget planning, and network/security report analysis.
An onsite Systems Engineer as your main point of contact to assist end users, execute projects, implement solutions, and manage and maintain your computers, network, and virtual/physical servers.
Backup Systems Engineers to assist with projects, run network and security reports, develop documentation and network maps, and fill-in when necessary.
A Network Operations Center, along with our proactive monitoring system, to remedy any breakdown within business-critical applications before productivity is lost.
A Procurement and Scheduling Manager who ensures you receive the onsite and remote support you need when you need it, and purchases the best equipment, hardware, and software at the best price.
Help Desk Specialists that improve operational efficiency by providing a consistent resource for end users’ IT support questions and technical issues.
Managed IT Services: The Benefits of Choosing Baseline Systems.
If your network is not working, you are not working. Employees need consistent Internet, server, and printer/scanner access. Baseline designs, builds, optimizes, scales and maintains your local area wired/wireless network, firewalls, and wide-area network platforms.
Keep critical data available to your business through proactive monitoring and management of your physical and virtual servers. Baseline provides service support for a wide range of onsite and cloud-based technologies including the full range of Microsoft Server products, Apple, VMware and Citrix.
Baseline provides Managed IT service support for the wide variety of devices your users have, including desktops, laptops, tablets and mobile devices. This includes remote monitoring, management, and troubleshooting, as well as procurement, configuration, and deployment.
Our team supports your team in an approachable, friendly, and respectful way. Without the need for technical jargon, we can assist with day-to-day IT questions and issue resolution. We also manage the new employee on-boarding process, as well as the off-boarding procedures.
Email is a critical component of any organization. Protecting your inbox against spam and viruses, ensuring emails flow in and out, keeping distribution groups current, making email mobile-accessible, and archiving email to ensure compliance regulations is imperative.
Protecting company data and intellectual property is key. We will manage the daily protection of your data and ensure that data can be retrieved when required. Our team can also create a comprehensive business continuity & disaster recovery plan so your business can continue even after a disaster.